Shipping Policy
At tallow shack we take great care in hand-packing every order of our natural tallow skincare from our shack in Yandina. Thank you for choosing pure nutrition for your skin.
Domestic (Australia)
We ship nationwide using Australia Post and Sendle to ensure your tallow arrives safely.
- Processing Time: 2-4 business days (excluding weekends and public holidays).
- Dispatch Days: Monday, Wednesday, and Friday.
- Delivery Times: 2-7 business days depending on your location.
- Rates: Standard shipping starts at $13 for orders under $80 AUD
- Free Shipping: Enjoy free standard shipping on orders over $80 AUD.
All domestic orders include full tracking details sent via email upon dispatch.
International Delivery
Tallow Shack is pleased to offer international shipping to help you access bio-identical skin nutrition worldwide.
- Delivery Times: 10-21 business days.
- Email tallow shack to place international order and shipping fees
- Currency: All transactions are processed in AUD.
- Customs: Customers are responsible for any local import duties or taxes.
Note: Once your package is handed to the carrier, Tallow Shack is not liable for delays caused by postal services or customs clearance. We will, however, provide every assistance in tracking your parcel.
If you have any questions regarding your delivery, please reach out to our team at the Shack.
tallowshack@gmail.com
Delivery Delays
Delivery Delays
If your parcel has not arrived within the estimated delivery timeframe, we recommend checking your tracking information first.
If you still require assistance, please contact us at tallowshack@gmail.com, and we’ll do everything we can to help investigate the delay.
Please note that Tallow Shack is not liable for carrier delays or items lost in transit once they have been accepted by the shipping provider
Incorrect Shipping Information
Please ensure all shipping details are entered correctly before completing your order. Tallow shack cannot accept responsibility for delays, returned parcels or failed deliveries resulting from incorrect or incomplete shipping information supplied at checkout.
Change your delivery address
If your parcel has already been dispatched and you've used the same email address for your order and your Australia post Mypost account, you may be able to redirect your parcel through Australia Post.
Eligible parcels can often be redirected to :
* Another residential address
* A parcel locker
* Parcel collect
* PO Box
Please note that the parcel redirection is a service provided by Australia Post only. Additional delivery time or service fees may apply.
Damage Orders
If the product arrives damaged please contact us within 2 days of delivery with your order number and photo's of the damage, we will investigate and resolve to rectify the situation